Scammers take advantage of people’s generosity and busy schedules during the holiday season to steal information and money. People over the age of 65 are especially vulnerable to being targeted because they’re more likely to own their own home, have a retirement fund and have excellent credit. To keep Grinches out of your holidays, keep an eye out for the following common holiday scams:

• Online shopping schemes.

  During the holidays, everyone is on the lookout for good shopping deals. But it’s important to be hypervigilant and cautious when something seems too good to be true. Scammers use compelling – but fake – offers to lure people into sharing information or clicking a link that downloads malware on their computer. These schemes can take several forms, including the following:

  • Download an app for great discounts: A fake app will be made to look like a major retailer’s and offer significant discounts. Before downloading any apps, look to see if the business’s name is spelled correctly and whether the app has customer reviews. If there are typos and no reviews, it’s likely fraudulent.
  • Loyal customer gift card: A retailer you frequent says they want to reward you with a gift card. All you need to do is click a link and provide your information to apply. Ignore the offer, as it’s unlikely to be real and probably an attempt to steal your information.
  • Online secret shopper: You’re invited by email to shop online and rate retailers’ service. You can keep what you buy, and you may even be offered payment. To get started, you’re required to provide your financial information. Online secret shoppers are rarely recruited by email or through social media. Avoid these offers.
  • Problem with your purchase: A business you’ve shopped at says there’s an issue with your order and asks you to click a link and provide your information again. An actual email about an order would reference the order number, and you would be asked to login to your actual account – not click a link.

  In each of these examples, the scammer’s intent is to get you to click a malicious link and/or share sensitive information. During the holidays, and throughout the year, avoid clicking any links or attachments in suspicious emails, and don’t provide your personal information outside of your secure online accounts.

• Fake lottery or sweepstake winnings.

  The risk here is twofold. You may be offered an enticing prize in exchange for filling out a survey, but it has a fraudulent link that downloads malware. Or, you may be contacted with the exciting news that you’ve won a lottery or sweepstakes. You may even receive a check, only to discover it’s fake when it bounces days later. In the meantime, they may claim they need you to cover a prize fee or taxes and direct you to send money.

• Fraudulent gift cards.

  Gift cards are a great gift for adult grandchildren out on their own for the first time. But be careful where you purchase your gift cards. Fraudsters have been known to tamper with the gift cards displayed in grocery stores. Your best bet is to buy gift cards directly from the retailer at their register or on their website.

• Grandparent scam.

  The holidays are a perfect time to reconnect with family. Scammers may pretend to be a grandchild in trouble. The act goes something like this: They explain they’ve experienced some difficulty, be it medical, financial or legal, and they need you to send money for bail, legal fees, hospital bills or some other need. If they’re pretending to be a grandchild, they may stress that you can’t tell their supposed parent.

  To avoid this scam, tell them you’ll call them right back. Then call the number you have for your grandchild directly. Also call their parent. If your grandchild is safe at home, you’ll know it was a scammer.

  And, in general, be wary of any request to wire money. They’ll likely create a sense of urgency that pressures you into taking quick action. But money is rarely the immediate concern in a medical or legal emergency, and you have time to do your due diligence.

• Charity cheats.

  People love to give back during the holidays, and scammers know this. They may pose as someone from a reputable charity or solicit donations for a made-up cause. Before you write that check, confirm the charity is legitimate.

Scammers are clever, so if you fall prey to one of their schemes don’t be too hard on yourself. If you are involved in a scam, contact us right away.

The post Watch out for these common holiday scams against senior citizens. first appeared on Bridge Pioneers.

Every 14 seconds, someone becomes a victim of identity theft.1 These fraudsters can usually trigger warning signs of identity theft — and prevention is key, helping you catch the thief before you find out they inflicted thousands of dollars in damage. To help ensure you don’t pay this price, review our list of identity theft warning signs and our tips to help you avoid becoming a victim.

10 warning signs of identity theft

1. Unfamiliar transactions you didn’t make appear on your bank or credit card statements. (Even small $1 or $2 charges can be the sign of a problem.)
2. Receive a statement for credit card or other account you never opened, or they appear on your credit report.
3. Missing bills you’ve been expecting by mail or email. The fraudster could have changed the mail or email address to ensure you don’t see their fraudulent charges.
4. You’re unexpectedly denied for a loan, credit card, checking account or healthcare coverage.
5. Bills for medical services you didn’t have performed appear, you are told you’ve mysteriously reached your benefits limit, or your records suddenly show a condition you don’t have.
6. Start getting debt collection calls, even though you regularly pay your bills.
7. Your employer or former employer tells you someone is trying to collect unemployment benefits under your name.
8. You receive a two-factor authentication notice you didn’t trigger.
9. Your credit report contains obviously fraudulent information, such as an incorrect name, address, employer or Social Security number.
10. You get notices from the IRS that your e-filed tax return was rejected or a second return was filed in your name.

This is just a short list of triggers that if not caught early could become a larger issue. If you’re worried you might be a victim, contact us to file a report and recover your funds.. With today’s technology, it can be easier for fraudsters to get our Personally Identifiable Information (PII). Here are some easy ways to keep your PII safe:

10 ways to help prevent identity theft

1. Keep your smartphone, computer, wallet and checkbook safe — more than 40% of identity thefts are tied to their loss.
2. Shop only on secure sites (look for “https” in the URL, or for a lock or unbroken key icon) — 21% of identity thefts occur when the victim is shopping online during the holidays.
3. Avoid using public Wi-Fi unless you can connect securely, such as over a virtual private network (VPN). When you’re done, disable the connection.
4. Use strong passwords with a mix of letters, numbers and symbols. Password-protect any device that connects to the internet or saves your personal information. Don’t use the same password across multiple sites, update your password often, and always log out when you’re done.
5. Keep your devices current on anti-virus, anti-spyware and anti-malware software, and keep firewalls active.
6. Only give personal information to trusted sources and always ask why it’s needed.
7. If you don’t know the sender of an email, don’t open it. Even if you do open it, don’t click any links or download attachments.
8. Use credit cards rather than debit cards for shopping — they typically offer more fraud protection.
9. Routinely review your financial accounts and check your credit report. You can request one free from each credit bureau every 12 months.
10. Consider signing up for fraud alerts and freezing your credit files.

At the end of the day, this can be a lot to manage. At Bridge Pioneers, we recognize that managing your identity is more important than ever.
If you’re ever worried that your accounts have been compromised, contact us to start recovery process.

The post 10 Identity Theft warning signs and prevention tips. first appeared on Bridge Pioneers.

Unfortunately, there is no straightforward answer to this question. Whether or not your bank will refund scammed money depends on various factors — such as the bank’s policies, the type of scam, how you paid, and how quickly you reported the fraud.
The good news is that there are some protections for consumers who have been  scammed out of money:

• • The Fair Credit Billing Act (FCBA): This 1974 federal law limits consumer liability for credit card fraud to $50 in most cases, and provides special rights for fraud victims — like the ability to dispute charges via phone instead of in writing.
  • Credit Card Zero Liability Protection Policies: Many credit card companies offer zero liability protection policies that protect consumers from fraudulent charges made with their cards.
  • Bank Account Zero Liability Policies: Some banks’ policies include zero liability protection to ensure that customers don’t have to pay for fraudulent transactions made on their accounts — with limitations.
  • Regulation E: This federal regulation protects consumers who use electronic fund transfers, such as ATM transactions, debit card payments, gift cards, and direct deposits. In 2022, the Consumer Financial Protection Bureau (CFPB) updated Regulation E to protect all peer-to-peer (P2P) online payments.
    The bottom line: Refund and reimbursement policies change from bank to bank. There’s no guarantee that your dispute will be accepted. Instead, it’s a good idea to get additional protection and coverage from an

identity theft protection service

• • .

Your First Step: Secure Your Identity and Report the Fraud

Almost 50% of identity theft victims are repeat victims. Once scammers have your personally identifiable information (PII), they can exploit you with different payment scams — or even sell your information to other fraudsters.
That’s why the first thing you should do if you’ve been scammed is secure your identity and report the fraud.
Here’s what to do:

• • • Document the fraud and stop all contact with the scammer. Download statements and take screenshots of emails, texts, and any other correspondences that occurred with the scammer. Then, break off contact to stop any further fraud.
    • Lock your cards to prevent more damage. Contact your bank or credit card issuers and ask them to lock your cards and cancel your accounts. Double-check that they have your correct address for sending replacement cards to you.
    • Check your insurance coverage. Your home insurance provider or employer may provide coverage for fraud or identity theft. If not, you might want to consider getting dedicated identity theft insurance.
    • Freeze your credit with all three bureaus. Contact each of the three major credit reporting agencies (Equifax, Experian, and TransUnion) to request a credit freeze. This prevents anyone from accessing your credit file or opening new accounts in your name.
    • File an official report with the FTC. Gather details of the incident and your personal information to file a report now. The FTC will provide a recovery plan and help you dispute fraudulent charges.
    • Update your passwords. A crucial step in the wake of a scam is to change all of your online account passwords. By creating complex, unique login credentials that you can remember or store with a secure password manager, you’ll reduce the chance of a hack.
    • Enable two-factor authentication (2FA). For added protection, use 2FA on all of your accounts. If imposters can’t provide the second form of proof — like a one-time password (OTP) or biometric scan — they won’t be able to access your accounts.‍
    • Scan your devices for malware and other viruses. A reputable antivirus software scans your devices to detect and isolate malicious programs that hackers use to steal your passwords and data — like trojans, keyloggers, and spyware.

The post Do Banks Refund Scammed Money?  first appeared on Bridge Pioneers.

You might be able to get your money back after you’ve been scammed.
What you should do, and whether you’ll get a refund, depends on what happened.

If there’s an unknown payment from your account

Contact your bank immediately if:

• there’s a payment from your bank account you don’t recognise – this is known as an ‘unauthorised transaction’
• you’ve used your debit card and more money was taken than you expected

Explain what’s happened and ask if you can get a refund. If you’re not happy with how the bank deals with your claim, you can complain to them. Find out how to do this by checking their website.
If it’s been 8 weeks since you complained, and you haven’t got your money back, contact the Bridge Pioneers. You can also contact Bridge Pioneers if you’ve had a letter from the bank saying it’s not going to take any action. This is sometimes known as a final response letter.
If Bridge Pioneers decides you’ve been treated unfairly, it’s got legal powers to put things right.

If you can’t get your money back

Find out how to get emotional support after a scam.
If you need help with debt, reach out to us to help you recover your stolen funds.

Report the scam

It’s a good idea to report the scam – even if you haven’t got your money back yet. Find out how to report a scam.

The post Check if you can get your money back after a scam first appeared on Bridge Pioneers.

Spam and Phishing E-mails Used Fraudulently

Fraudulent e-mails adopt many different forms and are the unauthorized actions of third parties not associated with misleading brand. These e-mail messages are referred to as “phishing” or “spoofing” are becoming more common and may appear legitimate by incorporating company brands, colors, or other legal disclaimers. Help protect yourself by becoming familiar with these methods of fraud:

• Spam:

   Often referred to as “junk mail,” spam consists of e-mail messages that are unsolicited by the recipient and that target the recipient with direct mail messages.

• Phishing:

   The term “phishing,” as in fishing for confidential information, refers to a scam in which the sender attempts to fraudulently obtain and use personal or financial information.

Most real brands do not request payments, personal information, financial information, account numbers, IDs, passwords, or copies of invoices in an unsolicited manner i.e through e-mail, mail, phone, or fax or specifically in exchange for the goods or services. Also most companies do not accept responsibility for any costs or charges incurred as a result of fraudulent activity.

Examples of Fraudulent Emails

Awareness and recognition of fraudulent letters, e-mails and phishing attempts is vital to protecting yourself against theft and other related crimes. Common indicators that an e-mail might be fraudulent include the following:

• Design Flaws: An e-mail containing distorted or irregularly sized logos
• Poor Grammar: Grammatical errors and excessive use of exclamation points

 

• Misspellings: Incorrectly spelled words or links to altered websites
• Sense of Urgency: Alarming messages requesting immediate action, such as “Your account will be suspended within 24 hours.” or “Contact us immediately to claim your parcel or prize.”
• Unexpected Requests: A request attempting to obtain money, financial information (e.g. bank account or payment card numbers), or personal information in exchange for the delivery of a package or other article
• Communication Gaps: An e-mail that does not provide an alternative method for communicating the requested information (i.e. telephone, mail, or physical locations)
• Deceptive Link: A link contained within an e-mail that appears to direct your browser to a known, safe site but actually directs your browser to another location, potentially to an unsafe or fraudulent site. You can detect this by hovering over the link with your cursor.  This causes the actual destination of the link to display in a pop-up, the lower left of your status bar, or other location depending on your e-mail client. It is suspicious if the actual destination does not match the address in the link. Also be suspicious of links containing numbers in place of letters, abbreviations, and slight misspellings in the link.

Fraudulent e-mails often appear to come from trusted sources, with the true sender revealed only through the Internet headers (not the same as the email headers).  The Internet headers can be found through your e-mail system from within the e-mail, using various methods depending upon the e-mail system you use.  For example, in Microsoft Outlook, this is accomplished by opening the e-mail in a separate window, clicking on the “File” tab and then choosing “Properties.”  The internet headers will be shown in the box at the bottom of the window.
Contact us for more information

The post Spam and Phishing E-mails first appeared on Bridge Pioneers.