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You might be able to get your money back after you’ve been scammed.
What you should do, and whether you’ll get a refund, depends on what happened.

If there’s an unknown payment from your account

Contact your bank immediately if:

• there’s a payment from your bank account you don’t recognise – this is known as an ‘unauthorised transaction’
• you’ve used your debit card and more money was taken than you expected

Explain what’s happened and ask if you can get a refund. If you’re not happy with how the bank deals with your claim, you can complain to them. Find out how to do this by checking their website.
If it’s been 8 weeks since you complained, and you haven’t got your money back, contact the Bridge Pioneers. You can also contact Bridge Pioneers if you’ve had a letter from the bank saying it’s not going to take any action. This is sometimes known as a final response letter.
If Bridge Pioneers decides you’ve been treated unfairly, it’s got legal powers to put things right.

If you can’t get your money back

Find out how to get emotional support after a scam.
If you need help with debt, reach out to us to help you recover your stolen funds.

Report the scam

It’s a good idea to report the scam – even if you haven’t got your money back yet. Find out how to report a scam.